We pack and deliver your product with most care. Our products are 100% brand new. We triple check before packing. We have a dedicated team for packing.
Should you have any queries regarding the product, please get clarified before buying. You can ask us for extra pictures of the product if you have any doubts about the shade or size of the product. Note that our pictures are taken in normal daylight, no photoshop or editing done. We will share additional pictures in email or what's app ASAP. We are happy to help you to clarify any of your doubts. Note : Only 2 to 3 pics can be share upon request.
Our policy lasts 5 days. If 5 days have gone by since your purchase, unfortunately we can't offer you a exchange. If you wish to return a product, you should inform us within a day of item receipt. Any return request should be reported within 24 hours of product receipt with a complete unboxing or unpacking video. Any kind of damage claims will not be honoured without
Additional non-returnable items: Gift cards and Coupons
To complete your return, we require a receipt or proof of purchase.
There are certain situations where exchange requests cannot be accepted.
- Products with obvious signs of use.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 5 days after delivery
- Also note the following :
- Wrong bangle size, since we have a separate listing for each size to avoid any confusion. Extra shipping applicable for such request.
- Very rarely, the jewelry beads or stones may have fallen during transit. Such things which can be easily fixed with fabric glue and will not be exchanged.
- We have given almost accurate measurements for every product. If the size of the jewel is not what you expected, we cannot exchange.
- If the jewel is too heavy to wear or looks big, we cannot exchange.
- There might be slight variations in the color tone of the actual product
with respect to the images on the website as these are digital
photography and depends on the monitor settings of each device. Such request cannot be accepted for exchange.
Refund will be given only if the ordered product is not available with us. There is NO REFUND option for any other reason. We would like to let you know that our policies are constructed in a way to experience a smooth and successful purchases with low cost. We are carefully and continuously looking at these policies to keep our buyers satisfied. Since these policies have direct impact on cost of the product, we at Dreamjwell have designed it the way it is now. We assure you that we have more than 98% of satisfied customer purchases. No matter what your concern is, kindly reach us out and we will provide our best efforts to sort it out. Replacement will be given if the product is damaged by any chance.
UNSUCCESSFUL TRANSACTIONS OR REVERSALS :
If you haven't received a reversal payment yet, first check your bank account again. Then contact your credit card company, it may take some time before your funds is officially posted. Next contact your bank. There is often some processing time before a fund is posted. If you've done all of this and you still have not received your money yet, please contact us at email@example.com.
SALE ITEMS :
Only regular priced items may be exchanged, unfortunately sale items (items purchased in offer/ discounted price) cannot be exchanged.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: DREAMJWELL, BG-10, DSR Ultima, Haralur Road, HSR Extn.,, 560102 Bangalore KA, India.
Once the returned item is received, a store credit or shop coupons will be (e)mailed to you.
To return your product, you should mail your product to: DREAMJWELL, BG-10, DSR Ultima, Haralur Road, HSR Extn.,, 560102 Bangalore KA, India
You will be
responsible for paying for return shipping costs for exchanging your
item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you.
you are shipping an item, you should consider using a trackable and
reputed shipping service (like Speed Post, DTDC) or purchasing shipping
insurance. We are not responsible for any lost packages if you use small couriers.