We pack and deliver your product with most care. Our products are 100% brand new.
Should you have any queries regarding the product, please get clarified before buying. You can ask us for extra pictures of the product if you have any doubts about the shade or size of the product. Note that our pictures are taken in normal daylight, no photoshop or editing done. We will share additional pictures in email or what's app ASAP. We are happy to help you to clarify any of your doubts.
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can't offer you a exchange. If you wish to return a product, you should inform us within a day of item receipt.
Additional non-returnable items: Gift cards and Coupons
To complete your return, we require a receipt or proof of purchase.
There are certain situations where exchanges are done at partial value of original purchased item:
- Products with obvious signs of use.
- Products that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 7 days after delivery
No, we do not accept refund requests. We would like to let you know that our policies are constructed in a way to experience a smooth and successful purchases with low cost. We are carefully and continuously looking at these policies to keep our buyers satisfied. Since these policies have direct impact on cost of the product, we at Dreamjwell have designed it the way it is now. We assure you that we have more than 98% of satisfied customer purchases. No matter what your concern is, kindly reach us out and we will provide our best efforts to sort it out.
UNSUCCESSFUL TRANSACTIONS OR REVERSALS :
If you haven't received a reversal payment yet, first check your bank account again. Then contact your credit card company, it may take some time before your funds is officially posted. Next contact your bank. There is often some processing time before a fund is posted. If you've done all of this and you still have not received your money yet, please contact us at firstname.lastname@example.org.
SALE ITEMS :
Only regular priced items may be exchanged, unfortunately sale items (items purchased in offer/ discounted price) cannot be exchanged.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: DREAMJWELL, BG-10, DSR Ultima, Haralur Road, HSR Extn.,, 560102 Bangalore KA, India.
Once the returned item is received, a store credit or shop coupons will be (e)mailed to you.
To return your product, you should mail your product to: DREAMJWELL, BG-10, DSR Ultima, Haralur Road, HSR Extn.,, 560102 Bangalore KA, India
You will be
responsible for paying for return shipping costs for exchanging your
item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you.
you are shipping an item, you should consider using a trackable and
reputed shipping service (like Speed Post, DTDC) or purchasing shipping
insurance. We are not responsible for any lost packages if you use small couriers.